PMI Purify

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PMI Purify Enhanced Cleaning Protocol

Enhanced procedures and guidance on how to clean every room in a home. These guidelines will include a learning and certification program to empower our PMI franchise community of hosts with all the necessary tools to standardize and effectively execute the PMI Purify cleaning standard.


The PMI Purify Enhanced Cleaning Protocol will include specific information on COVID-19 prevention, such as the use of personal protective equipment, like masks and gloves for hosts or their cleaners, as well as disinfectants that are approved by regulatory authorities. The protocol will be available to all franchisees and we encourage them to commit and adopt these enhanced cleaning practices. Listings enrolled in the PMI Purify Cleaning Protocol will be available for stays immediately after the enhanced cleaning is performed.


The PMI Purify Enhanced Cleaning Protocol is expert-backed and it’s principles are in harmony with those required by online travel agencies such as Airbnb.

What is the PMI Purify 10-Step Enhanced Cleaning Process?

The 10-step cleaning process is a set of cleaning practices that all PMI hosts are required to follow between guest stays, in addition to their local laws and guidelines. The process is based on Airbnb’s cleaning handbook, along with additional PMI safety measures developed in partnership with experts in an effort to curb the spread of COVID-19.


1. Learn

Commit to enroll and study the PMI Purify Enhanced Cleaning Protocol.


2. Certify

Complete the PMI Purify Certification Program.


3. Train

Conduct PMI Purify Enhanced Cleaning Protocol training with your housekeeping staff.


4. Follow The Wall

“Follow The Wall’ cleaning process followed and inspected.


5. Prepare

Proper preparation can help you and your team clean more efficiently and more safely. Make sure to:

  • Ventilate the space before and during cleaning, when possible
  • Use disinfectants approved by your local regulatory agencies for use against COVID-19
  • Always read the directions and warnings on your cleaning products carefully
  • Wash or disinfect your hands, and wear a mask and gloves while cleaning


6. Clean

Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops. Make sure to:

  • Sweep, vacuum, dust, and/or mop areas before sanitizing
  • Wash all dishes and laundry at the highest heat setting possible
  • Wipe down hard surfaces with soap and water


7. Sanitize

Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Make sure to:

  • Spray high-touch surfaces in each room with an approved disinfectant spray
  • Let the disinfectant stand for the length of time specified on the product label
  • Allow the surface to air-dry


8. Check

To access custom cleaning checklists, go to Performance > Cleaning. Make sure to:

  • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay
  • Share these requirements with your hosting team and cleaning professionals


9. Reset

To help prevent cross-contamination, it’s important to finish cleaning and sanitizing a room before replacing items for the next guest. Make sure to:

  • Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits
  • Safely dispose of or wash cleaning supplies and protective gear
  • Don’t re-enter a room once it’s been sanitized
  • Empty and/or clean your equipment (ex: vacuum, microfiber cloths) between each turnover


10. Inspect

Inspect property after every clean to ensure proper execution of The PMI Purify Enhanced Cleaning Protocol.